About us
London Heathrow Friendly Spots is a guide to the places travellers use at Heathrow and just outside it — and a place to say how friendly the staff were.
lhfs.uk is an independent guide. It is not affiliated with or endorsed by Heathrow Airport Limited or any business listed. We don’t use Heathrow’s or any listed business’s logos or branding.
Why friendliness?
lhfs.uk was started by a regular Heathrow traveller who noticed how much a friendly welcome matters at the start or end of a journey — at a coffee counter at 5am, at a hotel desk after a long-haul flight, or at a pharmacy when something has been forgotten. Most review sites rate the food or the price. We ask about the people.
What’s listed
Right now the guide lists 390 places: the shops, cafés, restaurants, bars, pharmacies, bureaux de change, lounges and services inside Terminals 2, 3, 4 and 5, and — around the airport — hotels, pubs and restaurants, petrol stations, supermarkets, car parks, car hire, viewing spots and stations. Transport and viewing spots are listed as information only.
Each outlet has its own page. Where Heathrow lists two outlets with exactly the same description in the same terminal, we list them together.
How we check places
- Places in the terminals come from Heathrow’s official shops and restaurants directories, which give the terminal and whether each outlet is before or after security, and from the businesses’ own pages.
- Places around the airport were found using OpenStreetMap (© OpenStreetMap contributors) and each was then confirmed on the business’s own website or official page.
- We only list places we could confirm exist now, and every listing shows the date it was checked and its sources. Doubtful ones are left out until we can confirm them.
- We don’t copy opening hours or prices, because they change — each listing links to the business’s own page instead.
Reviews and scores
There are 0 approved reviews so far. Every place started with none: we have never written, bought or imported a review. Scores are plain averages of approved reviews and appear once a place has 3. Read the full review policy.
How the site is paid for
Some booking links are affiliate links, marked “Ad”: if you book through one we earn a commission. That never affects reviews, scores or rankings. See our affiliate disclosure.
Credits
Location data for places around the airport: © OpenStreetMap contributors, available under the Open Database Licence (see open data). Photos: see photo credits. Pictograms and diagrams are our own.
Get in touch
Corrections, missing places and questions are welcome — see contact.